the flow of progress | high-quality design for websites, apps, and digital collateral

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How does the pause feature work?

We're all about flexibility and making sure our service aligns perfectly with your needs—understanding that sometimes, you might not have a continuous flow of design requests to fill an entire month. Maybe you've got just a couple of projects on your radar for now. That's precisely where the option to pause your subscription becomes your best ally.

Our billing cycles are structured around a 31-day period. Here's a simple example to illustrate how pausing works: Imagine you sign up and actively use the service for 21 days. If at that point you find that your immediate design needs are met, and you decide to pause your subscription, the billing cycle halts right there. You effectively have 10 days left of service, which remain in your account, ready to be activated and used whenever you're ready in the future.

This means you're never losing out; you retain full value for the time you've paid for, ensuring that you can seamlessly resume work on your projects whenever new needs arise. It's our way of guaranteeing that you have the design support you need, exactly when you need it, without any pressure or wasted resources.

What software and design programs do your team use?

Most requests are designed using Figma for web and apps and Adobe Illustrator for logos.

Who are the designers working on my projects?

When you partner with me, you're getting me, Sorin Belean, as your dedicated designer. I bring to the table a blend of passion, experience, and a deep commitment to making your projects shine. It’s a personal mission of mine to ensure that every design not only meets but exceeds your expectations.

I pride myself on being a one-person powerhouse, handling every aspect of the design process from start to finish. This means you'll have a single, consistent point of contact throughout our journey together. It allows for a level of personalized attention and understanding of your vision that’s hard to find elsewhere.

Having a direct line to the designer – me – ensures that your feedback is immediately incorporated, and any adjustments are made swiftly and efficiently. My goal is to build a collaborative partnership where your ideas are heard, valued, and brought to life with the utmost care and creativity.

So, rest assured, your projects are in the hands of someone who cares deeply about your success and is dedicated to delivering designs that make an impact.

How fast will I receive my initial design concepts?

Great question! You can expect to receive your initial design concepts within 24 to 72 hours. I know how important it is to get a quick start and maintain the momentum of your project, and I'm committed to making that happen.

Without the need for lengthy briefs, we can jump straight into the creative process. This streamlined approach helps in delivering those first exciting concepts to you as efficiently as possible, ensuring we waste no time in bringing your vision closer to reality.

I strive to blend speed with precision, ensuring that the concepts you receive are not only delivered quickly but also match the high-quality standards you expect. Let's get started and bring those ideas to life with the urgency and attention they deserve!

Is there a limit to how many design requests I can submit?

Ah, the beauty of unlimited requests! When you partner with me, the sky's the limit. I understand that your creative needs don't always fit neatly into a box, which is why I don't put a cap on your imagination or your projects. Whether you're overflowing with ideas or have a steady stream of design needs, I'm here to catch them all and bring them to life.

Here's the deal: While you can submit as many requests as your heart desires, I tackle them one masterpiece at a time. This approach ensures that each project receives the attention to detail and dedication it deserves. Think of it as having your own personal design queue. As soon as we wrap up one project, I'm ready to dive into the next.

So, go ahead and dream big. I'm here to ensure that you have the design support you need, whenever you need it, without worrying about hitting a limit. It's about keeping those creative juices flowing and making sure we're always moving forward on your journey to visual excellence.

How do I submit design requests and communicate my vision?

Submitting your design requests and sharing your vision with me is designed to be as flexible and user-friendly as possible. I use Trello as the central hub for all our project communications, making it super easy and efficient for you to get your ideas across in the way that suits you best.

Here are some of the most common methods my clients love using:

‍Directly on Trello: You can create a new card for each design request, where you can outline your project details, objectives, and any specific requirements you have in mind.

‍Google Docs or Wireframes: If you have more detailed briefs, wireframes, or any relevant documents prepared in Google Docs, you can simply share a link in the Trello card. This method is perfect for projects that need a bit more explanation or visual guidance.

‍Loom Videos: For those who'd rather talk through their ideas, recording a brief video with Loom and sharing the link on Trello is a fantastic option. It's a great way to convey your vision and project nuances without having to write everything out.

Essentially, if you can link to it or share it in Trello, it works for me. This flexibility ensures that you can communicate your vision in the way that feels most natural to you, making the design process as collaborative and seamless as possible. And of course, I'm always here to guide you through setting up your first request or refining your project brief to make sure we're hitting the mark right from the start.

What happens if I’m not satisfied with the design?

No problem at all! Ensuring you're completely happy with the design is my main goal. If the initial design doesn't match your expectations, we'll revisit it together. I'm committed to adjusting and improving the design based on your specific feedback until it fully meets your needs. Rest assured, we'll keep refining the work until you're entirely pleased with the outcome. It's important to me that the final design not only meets your requirements but truly resonates with what you had in mind.

What if I have only a single design request?

No problem! Complete your single request, then pause your subscription until you're ready for more. Your subscription is flexible, so no value is lost.

Are there any types of design work you don’t cover?

Yes, while I strive to be as versatile as possible in meeting your design needs, there are a few areas outside my expertise. Currently, I don’t provide 3D modeling, animation, or complex coding for web development. My focus is on delivering exceptional graphic design, branding, UX/UI design, and web design services that help elevate your brand and connect with your audience.

If your project requires specialized services beyond what I offer, I’m happy to discuss your needs and, if possible, recommend trusted professionals from my network who specialize in those areas. My goal is to ensure you get the best support for your project, even if it means pointing you in the right direction to someone else for specific tasks.

What is your refund policy if I'm not satisfied with the service?

Given the premium quality and personalized attention dedicated to each project, I do not issue refunds. However, your satisfaction is paramount, and I am committed to working with you to adjust and refine the design until it meets your standards and expectations.

Why wouldn't I just hire a full-time designer?

Great question and it's one I get quite a bit. Let me share a bit of insight. Hiring a full-time senior designer? That will set you back at least $100,000 a year, easily. And that's if you can find one available and a perfect fit for your brand. Plus, there's the benefits package, vacation days, and the work. It adds up quickly, doesn't it?

Consider this: there might not always be enough design work to fill their plate. So, you are paying a premium for downtime you can't afford. That's where I step in. My monthly subscription service is designed to flex with your needs. Busy month? I'm on it. Quieter times? Pause your subscription. No strings attached. It's about ensuring you have top-notch design support exactly when needed, without the overhead of a full-time position.

I've set up my service to offer you the expertise and flexibility that today's fast-paced world demands. It's not just about saving costs; it's about adding value and ensuring every dollar you spend on design is well spent. Plus, you get my personal commitment to bring your vision to life, something that's hard to quantify but invaluable. Let's make something amazing together without the hassle and high costs of a full-time hire.

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